Privacy Polic

Last updated: 23 September 2026
Who we are: Meetaili International Pty Ltd (ACN 652 517 863, ABN 61 652 517 863) trading as SilixAI (“SilixAI”, “we”, “us”, “our”).
Website: https://silixai.com
Registered address: 85 Macdonald Road, Bardia NSW 2565, Australia
Privacy contact: info@silixai.com • +61 433 009 521

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, make a purchase, create an account, or otherwise interact with SilixAI. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also include information for individuals located in the EU/EEA & UK (GDPR/UK GDPR) and California (CCPA/CPRA).

This notice is informational and not a contract. If we update it, we’ll change the “Last updated” date and, where required, notify you.

1. What we collect

We only collect what we need to provide our products and services, operate our website and store, process customer enquiries, provide automation and CRM functionality, fulfil orders, provide support, process payments, and comply with law.

1.1 Information you provide

  • Identity & contact: name, email, phone, billing/shipping addresses.
  • Order details: products purchased, delivery preferences, notes.
  • Account details (optional): username, hashed password, order history, saved addresses.
  • Support communications: messages you send us (email, forms, phone).
  • Website & service setup information: business contact details, branding, service information, website content, domain or hosting information, and other information provided to set up, integrate or maintain purchased services.
  • Bank transfer confirmation: payment reference or remittance you provide.

We do not intentionally request sensitive information (such as health or biometric information) through our general website, store, enquiry forms or LeadMachine demo. Please do not submit sensitive information unless it is reasonably necessary and specifically requested. We do not knowingly seek information from anyone under 16.

1.2 Information collected automatically

  • Device & usage: IP address, browser, device type, pages viewed, timestamps, referral source.
  • Cookies & similar tech: strictly necessary cookies to run the cart, checkout, fraud-prevention and security. (See Cookies below.)

2. Why we collect and how we use your information

  • Products, store & order fulfilment: process orders, take payments, ship physical products, manage returns and warranty matters.

SMS & Communication Consent

By submitting your information through our forms, live demo or systems, you consent to receiving SMS messages, emails and notifications reasonably related to your enquiry, service request or demo experience, including automated responses and follow-ups. Where applicable, we may also contact you to request feedback or an honest review of your genuine experience. Message and data rates may apply depending on your provider. Marketing or promotional communications will only be sent where permitted by law and, where required, with your consent.

Lawful bases (GDPR/UK GDPR)

  • Contract: to fulfil your order, provide purchased services, operate account features, and provide support where processing is necessary to perform our agreement with you.
  • Legitimate interests: site security, fraud prevention, service improvement (balanced against your rights).
  • Legal obligation: record-keeping, consumer and tax laws.
  • Consent: non-essential cookies/analytics/marketing, if we switch them on.

3. Payments

We never store raw card numbers on our servers.

  • Stripe processes card payments, Apple Pay and Google Pay. Stripe receives necessary payment data and uses it under its own privacy policy.
  • Direct Bank Transfer (Australia): when you choose bank transfer, you pay from your bank to Meetaili International Pty Ltd (Westpac). We record the payment reference and amount.

4. Sharing and disclosure

We disclose personal information only to:

  • Service providers/processors: hosting, cloud and database providers; website and e-commerce platforms; SMS, telecommunications and email providers; AI and API providers; payment processors and financial institutions; shipping and delivery providers; and security or fraud-prevention services, where reasonably necessary to provide and operate our products and services.
  • Professional advisers & insurers: where needed for our business or legal purposes.
  • Authorities/law enforcement: if legally required or to protect rights, safety and property.
  • Business transfers: in a merger, acquisition or asset sale, subject to confidentiality.

We do not sell or “share” personal information for cross-context behavioural advertising. If that ever changes, we’ll update this notice and provide required opt-out links.

Client Data Responsibility

Where we process personal information on behalf of our clients, including customer enquiries submitted through client websites and stored or processed through LeadMachine or CRM functionality, the client is responsible for ensuring that they have the lawful authority, notices and consents required to collect and use that information. Clients are also responsible for how they access, use, disclose and retain personal information made available through the service.

SilixAI processes such information as reasonably necessary to provide, operate, maintain and support the service, subject to this Privacy Policy and applicable law.

5. International transfers

Our providers may store or process data in Australia and other countries (for example, the EU/EEA, UK, US or Singapore). When we transfer personal information internationally, we take steps consistent with APP 8 (Australia) and, where applicable, use safeguards such as Standard Contractual Clauses (SCCs) for GDPR/UK GDPR.

6. Retention

We keep information only as long as needed for the purposes above or to comply with law:

  • Order & tax records: generally 7 years (accounting/audit obligations).
  • Support communications: up to 2 years after resolution.
  • Account data: while the account is active; deleted on request unless required to keep by law.
  • Cookies: per their purpose and expiry (see below).
    When data is no longer needed, we securely delete or de-identify it.

7. Cookies and similar technologies

  • Essential cookies (always on): required for cart/checkout, session management, security, load balancing.
  • (Optional, off by default) Analytics/advertising cookies: if we enable them in future, we will present a cookie banner/consent and allow you to manage preferences.
    You can also control cookies via your browser settings. Blocking essential cookies may break site functionality.

8. Your choices

  • Guest checkout: you can purchase without creating an account.
  • Marketing emails: unsubscribe at any time via the link in the email.
  • Cookies: (when non-essential cookies are enabled) set preferences in our cookie banner, or block via your browser.
  • Account: you can update your account details in Account → Account details.

9. Your privacy rights

Your rights depend on where you live. You can make a request by emailing info@silixai.com.

Australia (APPs)

  • Access & correction: request access to, or correction of, your personal information.
  • Complaints: see Section 11.

EU/EEA & UK (GDPR/UK GDPR) – if you are located there

  • Access, rectification, erasure, restriction, portability, objection, and withdraw consent (where processing relies on consent).
  • We rely on contract, legitimate interests, consent (for non-essential cookies), and legal obligations.
  • We will respond within the timeframes set by GDPR/UK GDPR. If we process data on the basis of legitimate interests, you can object, and we will consider your objection in line with the law.

California (CCPA/CPRA) – if you are a California resident

  • Know/access, correct, delete personal information.
  • Opt-out of sale/share: we do not sell or share personal information for cross-context advertising.
  • Non-discrimination: we won’t discriminate for exercising your rights.

We will take reasonable steps to verify your identity before responding to a request.

10. Security

We use reasonable administrative and technical safeguards appropriate to the nature of the information and the systems we operate, including encryption in transit where supported, access controls and security measures provided by our hosting and service providers. No system is 100% secure; if we become aware of a data breach likely to cause serious harm, we will notify affected individuals and regulators as required by law.

Automation Systems

Our services may include automated responses and processing systems. While we take reasonable steps to ensure accuracy and reliability, automated systems may occasionally produce incorrect or delayed responses. We are not responsible for decisions made based on automated outputs.

11. How to contact us & complaints

Privacy contact:
SilixAI (Meetaili International Pty Ltd)
Email: info@silixai.com
Phone: +61 433 009 521
Address: 85 Macdonald Road, Bardia NSW 2565, Australia

We will aim to resolve any concerns promptly. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):

(If you are in the EU/UK or California, you may also contact your local supervisory authority or Attorney General, respectively.)

12. Children

Our site and services are not intended for individuals under 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

13. Third-party links

Our website may link to third-party sites we do not control. Their privacy practices are their own; please review their policies.

14. Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be highlighted on this page and, where required, we will notify you directly.

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