Last updated: 23 September 2026
SilixAI is operated by Meetali International Pty Ltd (ABN 61 652 517 863), Australia.
One-Time Setup & Development Fees
One-time fees may apply to LeadMachine setup, onboarding, configuration, integration, website or landing-page development, SEO optimisation and other project services purchased from SilixAI.
These fees cover the time, labour and work involved in providing the purchased service. Once setup, configuration, development, design, SEO or other project work has commenced, the applicable one-time fee is generally non-refundable for change of mind.
If SilixAI has not yet commenced work on your purchased service, please contact us as soon as possible if you wish to cancel.
Subscription & Recurring Fees
Subscription and recurring fees may apply to LeadMachine, Managed Hosting & Maintenance and other ongoing services purchased from SilixAI. These fees are billed in advance for the applicable service and automatically renew according to the billing arrangement selected at purchase.
You may cancel a recurring service at any time. Cancellation stops future recurring charges and takes effect at the end of the current paid billing period unless otherwise agreed.
Fees already paid for a subscription or recurring service are generally non-refundable for change of mind or for unused time remaining in a paid billing period.
Website, Landing Page & SEO Services
Refund eligibility for website, landing-page and SEO-related services depends on the circumstances and the amount of work already performed. Change of mind does not generally entitle a client to a refund after development, design, configuration or SEO work has commenced.
SEO optimisation does not guarantee search-engine rankings, indexing timeframes, website traffic, enquiries, leads or business results. A lack of a particular search ranking, traffic level or business result does not by itself establish that the purchased service was not provided as agreed.
Client-Caused Delays
Refunds are not provided merely because setup, development or service delivery is delayed due to the client not providing required information, content, access, approvals or third-party account details.
Third-Party Costs
Where third-party services or costs are stated as separate from a SilixAI package, amounts paid directly to third-party providers may be subject to that provider’s own cancellation and refund terms. SilixAI cannot guarantee refunds of amounts charged directly by third parties.
Australian Consumer Law
Nothing in this Refund Policy excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law.
If our services fail to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian law, which may include re-supply, cancellation or a refund depending on the circumstances.
Contact Us
If you believe there is a problem with the service or you wish to discuss a cancellation or refund, contact us at info@silixai.com as soon as possible so we can review the circumstances.