Last updated: 23/09/2026
Who we are
SilixAI (“we”, “us”) is operated by Meetali International Pty Ltd (ABN 61 652 517 863), Australia.
Website: https://silixai.com
Contact: info@silixai.com
We provide automation systems that capture and respond to customer enquiries for service-based businesses, together with related website and landing-page design, hosting, maintenance and integration services where purchased.
Consumer guarantees
Nothing in these Terms limits your rights under the Australian Consumer Law.
Service Scope & No Guarantee of Results
We provide a system that captures, processes, and responds to customer enquiries through your website and connected channels. We do not guarantee the number of leads, customers, bookings, or revenue generated from using this system. Business outcomes depend on factors outside our control, including your pricing, service quality, response time, and market conditions. By using this service, you acknowledge that generating customers is your responsibility.
Service Delivery
For LeadMachine and other automation services, the service is considered delivered once the purchased system has been successfully set up, configured and made operational on the client’s website or agreed platform.
For website or landing-page services, the service is considered delivered once the purchased website or landing page has been completed substantially in accordance with the agreed package, quotation or order and made available to the client or published on the agreed platform.
Minor adjustments, third-party limitations or performance variations that do not materially prevent the purchased service from performing its agreed function do not, by themselves, constitute failure of delivery. Nothing in this section limits any rights or remedies available under the Australian Consumer Law.
Website & Landing Page Services
Where purchased, SilixAI may design and build a branded business landing page or other agreed website service. The features and scope included are those described in the applicable package, quotation or order at the time of purchase.
Unless expressly stated otherwise, the purchase of a landing page does not include a LeadMachine subscription or LeadMachine setup. LeadMachine may be purchased separately and integrated with the landing page where applicable.
Domain registration, managed hosting, maintenance, third-party services and other optional services are not included unless expressly stated in the applicable package, quotation or order.
The client is responsible for providing accurate business information, branding, service details, images and other content reasonably required to complete the website or landing page.
SEO Services
Where a package is described as SEO-Optimised, SilixAI will apply the SEO features and optimisation included in the applicable package. Search engine rankings, indexing timeframes, website traffic, enquiries, leads and business results are not guaranteed. Search engine performance depends on factors outside SilixAI’s control, including search-engine algorithms, competition, website authority, content and market conditions.
Subscription, Cancellation & Re-activation
Where a service is provided on a subscription or recurring basis, fees are billed monthly in advance and automatically renew each month using the payment method provided until cancelled.
You may cancel a recurring service at any time. Cancellation stops future recurring charges, and the applicable recurring service will continue until the end of the current paid billing period unless otherwise agreed.
For LeadMachine and other subscription-based systems, cancellation may result in the associated automation, access, support and subscription functionality being discontinued at the end of the paid billing period. If you later request reactivation, a new setup or reconfiguration fee may apply where additional work is required.
For Managed Hosting & Maintenance, cancellation will end SilixAI’s ongoing hosting, maintenance and related services at the end of the current paid billing period. Cancellation of hosting does not remove the client’s rights to use a fully paid website or landing page as described under Intellectual Property. If the client requests migration, transfer, export, reconfiguration or other work that is outside the purchased hosting service, additional fees may apply and will be disclosed before that additional work is undertaken.
Nothing in this section limits any cancellation, refund or other rights available under the Australian Consumer Law.
Service Suspension & Termination
We reserve the right to suspend or terminate the service if payments are overdue, terms are breached, or misuse of the system is detected. You may stop using the service at any time; however, unused subscription periods are generally non-refundable for change-of-mind cancellations, except where a refund or other remedy is required under the Australian Consumer Law.
Client Responsibilities
You must provide accurate and complete information required for setup and operation. We are not responsible for issues caused by incorrect information, third-party services, or external platform changes. Delays caused by the client, including failure to provide required information, access, approvals, or third-party accounts, may impact timelines. We are not responsible for delays resulting from such actions.
Acceptable Use
The service must be used lawfully and for legitimate business purposes. Clients must not use the system to send unlawful or unsolicited communications, distribute harmful or malicious content, interfere with the operation or security of the service, attempt to bypass access controls or usage limits, or use the service in a manner that could adversely affect SilixAI, its infrastructure, third-party providers, or other users. We may restrict or suspend access where we reasonably believe the service is being misused, abused, or used unlawfully.
Limitation of Liability
To the maximum extent permitted by law, SilixAI is not liable for indirect, incidental or consequential loss, including loss of revenue, loss of business or missed opportunities arising from the use of the service. Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law. Where liability may lawfully be limited, our liability will be limited to the extent permitted by applicable law. We do not guarantee uninterrupted or error-free operation of the system at all times.
Third-Party Services
SilixAI services may rely on third-party platforms and providers, including messaging services, email providers, hosting providers, payment processors, APIs, domain registrars and other technology services.
We are not responsible for outages, interruptions, delays, changes or failures caused by third-party services outside our reasonable control, except to the extent responsibility cannot lawfully be excluded.
Where third-party services or usage costs are included in the applicable SilixAI package, those costs will be handled in accordance with that package. Where a package, quotation, order or checkout states that a third-party service or cost is separate, the client is responsible for that cost.
Third-party providers may change their services, pricing, functionality or availability from time to time. If such a change materially affects a SilixAI service, we will take reasonable steps to identify an appropriate solution and will inform the client of any material additional cost before undertaking chargeable additional work.
Nothing in this section limits any rights or remedies available under the Australian Consumer Law.
Client Data & CRM Records
Where the service includes CRM functionality, enquiry and lead information may be stored and processed as part of providing the service. SilixAI takes reasonable measures to protect systems and information under our control; however, no internet-based system, hosting provider, third-party service, or electronic transmission can be guaranteed to be completely secure.
The client is responsible for maintaining the security of their own accounts, login credentials, devices and authorised users, and for ensuring that information accessed through the system is collected, accessed, used, disclosed and retained lawfully. SilixAI is not responsible for unauthorised access, disclosure, loss or misuse resulting from the client’s actions or omissions, compromised client credentials or devices, or third-party services outside our reasonable control, except to the extent liability cannot lawfully be excluded.
If the subscription is cancelled or terminated, access to the CRM and stored records may cease. Clients should retain or export any records they are required to keep before cancellation. Data may subsequently be deleted in accordance with our Privacy Policy, legal obligations and operational requirements.
Intellectual Property
SilixAI retains ownership of its pre-existing and underlying systems, software, automation technology, workflows, logic, code, templates, frameworks, configurations and other reusable components, including LeadMachine, unless otherwise agreed in writing.
The client retains ownership of business names, logos, trademarks, images, text and other materials supplied by the client. The client confirms that they have the necessary rights or permission to provide and use those materials.
Once all applicable one-time fees for a website or landing-page project have been paid, the client is granted a perpetual, non-exclusive right to use the completed website or landing page for their business. This does not transfer ownership of SilixAI’s underlying software, automation systems, reusable code, templates, frameworks or other proprietary components incorporated into or used to provide the service.
LeadMachine and other subscription-based SilixAI systems remain SilixAI intellectual property. The client’s right to use subscription-based functionality continues only while the applicable subscription is active.
SilixAI may reuse general structures, techniques, workflows, code, templates, logic and other non-client-specific components across projects and clients. We will not claim ownership of the client’s own branding or original materials solely because they are used in a SilixAI project.
Payments
All prices are in Australian dollars (AUD). Unless otherwise stated, prices displayed to Australian customers include GST where applicable. The one-time, setup, development, subscription or recurring fees applicable to your purchase are the amounts displayed in the applicable package, quotation, order or at checkout.
Payments are processed securely via third-party providers (e.g., Stripe) or approved methods such as bank transfer. We do not store or have access to your full payment details. One-time fees may apply to system setup, onboarding, website or landing-page development, SEO optimisation, integration or other services purchased by the client. These fees are separate from any ongoing subscription unless expressly stated otherwise. Subscription or recurring fees (if applicable) are billed in advance for the applicable ongoing services, which may include LeadMachine access, hosting, maintenance or support as described in the purchased service. Failure to maintain active subscription payment may result in immediate suspension of the service without notice.
Fees & Refunds
One-time setup, development and other project fees cover the time, labour and work involved in providing the purchased service and are generally non-refundable once work has commenced for change-of-mind cancellations. Subscription and recurring service fees are generally non-refundable once the applicable service period has commenced. Nothing in this section limits any refund, cancellation or other remedy available under the Australian Consumer Law.
Governing law
New South Wales, Australia.