Last updated: 1 October 2025
At SilixAI Pty Ltd, we want you to be confident when shopping with us. This Refund & Returns Policy explains your rights under Australian Consumer Law (ACL) and how we handle returns, refunds, and exchanges.
1. Your Rights Under Australian Consumer Law (ACL)
- You are entitled to a refund, repair, or replacement if a product you buy from us is:
- Faulty or defective
- Unsafe
- Significantly different from the description
- Not fit for its intended purpose
- These rights cannot be excluded by us.
2. Change of Mind Returns
- We do not offer refunds or exchanges for change of mind purchases, including if you simply no longer want the product or found it cheaper elsewhere.
- Please choose carefully before you buy.
3. Refunds for Faulty or Defective Products
- If your product is faulty or defective, please contact us within 30 days of delivery at sydfone@yahoo.com with:
- Your order number
- A description of the issue
- Photos or video evidence (if possible)
- Once approved, we will arrange:
- A refund back to your original payment method, or
- A replacement at no additional cost to you.
4. Returns Process
- Contact us first at sydfone@yahoo.com so we can approve and provide return instructions.
- Return the product in its original packaging (where possible).
- We’ll cover return shipping costs if the item is faulty, defective, or misdescribed.
5. Exclusions
Refunds or replacements do not apply if:
- The product was damaged after delivery due to misuse, accident, or neglect.
- You have altered, disassembled, or tampered with the product.
- The problem is minor and does not affect the product’s normal function.
6. Digital Products & Services
- Refunds are generally not available for digital downloads, software, or services once they have been delivered or activated, unless required under Australian Consumer Law.
7. Processing Time
Processing times may vary depending on your bank or payment provider.
Approved refunds will be processed within 5–10 business days of receiving the returned item.
8. Contact Us
If you have any questions about this policy or need to make a claim, please contact:
📧sydfone@yahoo.com